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Online Prescription Request Issues between 31st July and 3rd August

Dear Patients,

Unfortunately due to a system error which occured between 31st July and 3rd August, we encounted problems with processing prescriptions that had been ordered online.  This means that any prescriptions ordered using the online system between these times will have been discarded and will neeed to be resubmitted.  The online prescription ordering system is now working and we are now able to recieve new requests as of the 4th August.

Please accept our sincere apologies for any inconvenience.

Kind regards

Bethesda Medical Centre

PLEASE DO NOT VISIT THE SURGERY (WITH THE EXCEPTION OF THE FOLLOWING CRITERIA)

The surgery is now effectively closed to the visiting public during the Coronavirus (COVID-19) pandemic, however we are still providing a service via Telephone and Video Consultations where possible.  The only exceptions for visiting the surgery will be if:

 

  • You are attending a pre-booked appointment which has been arranged by the GP, Nurse, or a member of staff.  These will generally be arranged once we have triaged your query via telephone and we are satisfied that you have cleared the COVID-19 screening process.
  • Your GP or Nurse has asked you personally or verbally to attend in person (please note this does not apply if you have received a letter, email, or SMS text message).
  • Your GP or Nurse has asked you personally or verbally to attend in person to collect an urgent prescription, Med 3/Sick Note, or form.  Please do not visit the surgery unless you have been specifically asked to.

 

ALL PATIENTS VISITING THE SURGERY FOR THE ABOVE EXCEPTIONS WILL BE REQUIRED TO WEAR A FACE MASK/COVERING PRIOR TO ENTRY.

 

Routine Med3/Sick Notes and prescriptions are no longer available for collection from the surgery for safety reasons.  When requesting a prescription, please ensure you have nominated a preferred pharmacy to which we can send your prescription electronically.  Failure to do this will result in the delay in receiving your medication.

During this time we are happy to post outstanding sick notes to patients if we are sent a pre-paid stamped addressed envelope via mail to prevent unneccesary contact at the surgery.  Please note this only applies to sick notes which have already been agreed and signed by your doctor.  Please call us to arrange this if neccessary.

CORONAVIRUS (Covid-19) Resources for Patients

New Appointments System from February 2020

 

**Please note: During the COVID-19 crisis, patients will not be able to visit the surgery and will be dealt with by telephone only.  The following information will only apply when the COVID-19 crisis has ended.**

 

New Problems

From the 11th February 2020 patients with new problems of less than 14 days will be seen in our new problems clinic within 48 working hours.  No need to queue up early, the clinic will be open throughout the day.

You can book an appointment by either visiting the surgery and booking-in at Reception, or by calling us on 01843 209300 for up to days in advance to give us an approximate time or date you can get to us.

For patients with ongoing problems who would like to see a GP, please see below.

  

Ongoing Problems

From the 25th February 2020 we implemented a new appointments system for patients with ongoing health needs.  From now on, rather than your care being provided by only one GP, you will instead be looked after by a team of clinicians, who will get back to you with plan of your care within 48 working hours.

There will now be 2 teams of clinicians (White and Blue).  Each team will consist of GPs, Acute Care Team members, Nurses, and Healthcare Assistants.

 

Please download our leaflet here for further information on our new systems.

New Appointments System Leaflet (Website Version).pdf

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