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Noticeboard

From Monday 5 November

To improve access and continuity to patients that have a GP that works part time the following GP's have agreed to buddy up together

Dr Heather Scott and Dr Joanna Bonnett

Dr Lydia Joy and Dr Zahayda Mohammed

Dr Maliha Karamat and Dr Ash Peshen

Each GP will retain their own list but if one of their patients calls in on a day they do not work then they will be seen (appointment numbers permitting ) by the their buddy GP.

Bethesda Medical Centre is situated on Palm Bay Avenue next to the Coastguard Station (at the bottom of Devonshire Gardens )

Practice Handbook

Please find below a link to the Surgery Leaflet for your information.

www.practicebooklet.co.uk/bethesda

Changing Your Phone!!

Please remember to let us know your new mobile phone number or home phone number. Without up to date information we cannot send you text reminders or contact you.

Practice Policies

Privacy Including GDPR

Locked blue folderGDPR - is a new law that determines how personal data is processed and kept safe and the legal rights that you have in relation to your own data.  The regulation applies from 25 May 2018 and will apply event after the UK leaves the EU.

What GDPR Means for you:

Data must be processed lawfully, fairly and transparently.

It must be collected for specific, explicit and legitimate purposes.

It must to be limited to what is necessary for the purpose for which it is processed.

Information must be accurate and kept up to date.

Data must be held securely.

It can only be retained for as long as is necessary for the reasons it was collected.

Please see our attached Private Notice for further information.

Bethesda Medical Centre Privacy Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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