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Bethesda Medical Centre is situated on Palm Bay Avenue next to the Coastguard Station (at the bottom of Devonshire Gardens )

Practice Handbook

Please find below a link to the Surgery Leaflet for your information.

Changing Your Phone or Address !!

Please remember to let us know your new mobile phone number or home phone number or address. Without up to date information we cannot send you text reminders or contact you.

Welcome to Bethesda Medical Centre 


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. 

Prescriptions required for the Christmas period must be requested by 18 December to ensure they are available for collection Any requests received after this time will not be ready until Friday 27 December after 11am      



Acute Care Team (ACT)

We now offer appointments with our Acute Care Team for patients with minor/acute ailments which have been symptomatic for up to 4 days.  Our Acute Care Team originate from various medical backgrounds including the Ambulance Service, A&E, and Paediatrics.  Our Acute Care Team can assess many issues including Abdominal Pain, Chest Infections, Eye conditions, ENT issues, Headaches, Joint Pain & Orthopaedic problems, Nausea, UTI’s, Skin problems, Vomiting & Diarrhoea, and other issues.

Please note that there are some issues which they are unable to deal with, such as Anxiety, Depression or Mental Health issues, Chest pain, Peri-Rectal (PR) Bleeds, Seizures, Sexual Health, and Sick notes or Administration. 


In the UK, More than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending. Each appointment costs an average of £30, putting the total cost to the NHS at more than £216 million pounds, on top of the disruption for staff and fellow patients.

At Bethesda Medical Centre alone, approximately 4,586 appointments were missed in the past 12 months, costing the NHS approximately £121,920.

Please make every effort to attend your appointments, or simply cancel them if they are no longer needed. It is only fair to your fellow patients and staff.  Please remember that 3 missed appointments within a 6 month period will mean automatic removal from our surgery list, with a requirement to register elsewhere.


Bethesda Medical Centre - Our Video

Transforming health and social care in Kent and Medway

This morning (13 October 2016) NHS, social care and public health partners in Kent and Medway launch a vision describing how we are working together and with local communities to transform services and improve people’s health and wellbeing.NHS, social care and public health in Kent and

We – and our CCG is very much a part of this - are developing a Health and Social Care Sustainability and Transformation Plan (STP) that will set out how we think services need to change over the next five years to achieve the right care for people for decades to come.


It will build on the work already underway in our CCG to strengthen primary care resilience and local care – the care people can get out of hospital.


To find out more, please click on the link below  Transforming health and social care in Kent and Medway, which sets out more about what we want to achieve and our areas of focus. A survey for the public and a set of frequently asked questions are on our website.

 Transforming Health & Social Care in Kent and Medway


Communicating With Our Patients

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

  • We want to know if you need information in braille, large print or easy read.
  • We want to know if you need a British Sign Language interpretor or advocate.
  • We want to know if we can support you to lipread or use a hearing aid or communication tool.

Please tell the Receptionists when you arrive for your next appointment.

 View Health Help Now Guide

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

Health Help Now has been used more than 85,000 times since its launch, helping people to find the right treatment in the right place.


It is an app and website which matches services to symptoms and shows which services are open and where they are. It can help people find out if they need to see a doctor, pharmacist or use a minor injuries service.


Friends and Family Test - Please complete the test on-line under "Have Your Say".  Below is the link for results for  December to June 2015 

Friends and Family Test Results 2015


Serving You

Our team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

News & Issues

On-Line Access to Medical Records

Patients who have access to On-Line Appointments and Medication now have the ability to see a summary of their medical records on-line which includes:

Allergies and Adverse Reactions
Acute Medications in the last 12 months
Current repeat medications - including those discontinued in the last 6 months
Full Immunisation History

If you would like to sign up to this service please ask at Reception or contact the Surgery on 209300.

Medical Record

See Your Medical Summary

(Site updated 02/12/2019)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
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